Refund policy

REFUND & RETURN POLICY

At Mr Lightning, we stand behind the quality of our products. This policy outlines our returns, refunds and warranty process and operates in addition to your rights under the Australian Consumer Law.

AUSTRALIAN CONSUMER GUARANTEES

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

CHANGE OF MIND

Please choose your products carefully.

Mr Lightning does not offer refunds, exchanges or store credits for change-of-mind purchases once an order has been dispatched.

This does not affect any rights you may have under the Australian Consumer Law.

FAULTY OR DAMAGED PRODUCTS

If your order arrives damaged, faulty or develops a problem, please contact us at support@mrlightning.com.au.

To help us assess the issue quickly, please provide your order number, a brief description of the problem and, where possible, clear photos or a short video showing the issue.

We aim to assess claims within 5 business days.

Where a product does not meet a consumer guarantee under the Australian Consumer Law, we will provide the remedy you are entitled to under the law. Depending on the nature of the problem, this may include a repair, replacement or refund.

Our 12-month product warranty provides additional protection and does not limit or replace your rights under the Australian Consumer Law.

2-MONTH PRODUCT WARRANTY

The MrLightning Lint Remover Pro is covered by a 12-month warranty from the date of purchase against defects in materials and workmanship under normal use.

This warranty does not cover damage caused by misuse, accidental damage, improper use or maintenance, unauthorised modification, or normal wear and tear.

Replacement blades and other consumable components are not covered for normal wear and tear.

To make a warranty claim, contact support@mrlightning.com.au with your order number, a description of the issue and, where possible, photos or video showing the problem.

This warranty is provided in addition to, and does not exclude, restrict or modify, any rights or remedies available to you under the Australian Consumer Law.

RETURN SHIPPING

Where a return is required because a product is faulty, damaged or otherwise covered by your rights under the Australian Consumer Law or our applicable warranty, MrLightning will provide return instructions and, where applicable, arrange or cover reasonable return shipping costs.

Please contact us before returning a product so that we can provide the correct return instructions and ensure your return is processed efficiently.